Tech Help

Wellington County Library is committed to getting learners of all ages and abilities the tech help they need. Our staff are able to provide basic instruction on using a public computer, printing documents, connecting to the Wi-Fi, and accessing library resources. For quick help, just ask any staff member at the desk. 

We're also happy to help with tasks like setting up email, using your new device for the first time, or accessing government forms. Some of these conversations can take time, so we'd ask that you set up an appointment at your local branch. This ensures we can focus on helping you. It also gives us the time we need to be prepared for your appointment.

Please keep in mind that we're not experts! If we aren't able to answer your question or help with an issue, we will suggest that you connect with the company's customer support, the store you purchased your tech from, or another expert. 

We take your privacy seriously.  We encourage you to learn by doing, and we will have you enter your own passwords whenever possible. 

What to bring to your appointment:

  • Your device
  • Any power supply cords or adapters
  • Any required passwords to unlock the device or your login to email, apps, etcetera
  • A notebook and pen if you'd like to take notes for reference

Wellington County Library is a proud member of the Guelph-Wellington Digital Equity Coalition. Learn more about the work the Coalition is doing by visiting their website.